Frequently asked questions

All devices sold by Pulseown Mobile are quality-checked iPhones. We do not sell new devices. Every phone is sourced, inspected, graded, and documented before sale.

Yes. Every device goes through a seven-point inspection: battery health, screen and display condition, iCloud activation status, button and port functionality, physical condition grading, and a factory reset before you take it home.

Grade A devices have minimal visible wear. Grade B devices have light cosmetic marks but are fully functional. Grade C devices have noticeable wear that is disclosed upfront. All grades are fully functional — the grade refers to cosmetic condition only, unless otherwise stated.

30-day limited functionality warranty covering hardware defects present in the device at the time of delivery. Cosmetic wear consistent with the stated condition grade is not covered.

Yes. Every device is confirmed free of iCloud activation locks before sale. We verify this as part of our inspection process.

You come into our store, choose your device, and pay an initial deposit. You take the phone home the same visit. The remaining balance is paid according to a written payment schedule given to you before you commit. Your full plan — every date and amount — is in writing.

The initial deposit is 30% of the device price. This is shown clearly before you confirm your plan.

Plans run for 3 to 6 months, depending on the device and plan selected.

No. The total cost shown in your plan is the total you pay. We do not add undisclosed origination fees, service charges, or other additions mid-plan.

Valid Ghana Card (National ID) required

Full ownership of the device transfers to you after your final scheduled payment has been received and confirmed. There are no additional steps, fees, or conditions beyond completing your agreed payment plan.

If a payment is missed, our team will contact you through your registered channels to discuss the situation. We encourage customers to reach out proactively at support@pulseownmobile.com if they anticipate difficulty. Full details of what happens with missed payments are in our Installment Terms.

Early repayment terms are detailed in our Installment Terms document. Please contact us at support@pulseownmobile.com to discuss early repayment options.

Yes. Your payment plan and schedule are confirmed in writing before you make any payment. You will also receive receipts for each payment made.

Returns accepted within 7 calendar days of delivery where the device materially differs from its stated condition or has an undisclosed defect.

If a device materially differs from its stated condition or description, contact us immediately at support@pulseownmobile.com. We will review the situation and work to resolve it in line with our Returns & Refunds Policy.

You can reach our support team by email at support@pulseownmobile.com, by phone at +233 500 741 015, or via WhatsApp at +233 500 741 015. Our business hours are Monday–Saturday, 8 AM – 8 PM.

We aim to respond to all support messages within one business day. WhatsApp and phone enquiries during business hours are typically answered faster.